Protecting our community.

BPCC Telehealth

The way we deliver some of our services has changed during the COVID-19 pandemic.

To help protect our healthcare workforce and vulnerable members of our community the Federal Government has expanded telehealth services. Making them available to all Australians with a Medicare card until 31 December 2021.

Telehealth has been used successfully to connect people living in remote communities with doctors and specialists for many years.

BPCC Telehealth

It allows people to have an appointment with a medical practitioner, specialist, mental health or allied health professional using a video calling app on their smart phone, tablet or computer. Audio-only services via telephone may also be used if video is not available.

With telehealth our medical and allied health teams can maintain social distancing requirements and continue to provide much needed medical care and advice to patients.

To get the most out of your telehealth appointment:

  • If you haven't used the video function on your phone or computer have a test run to avoid any hiccups with technology during your appointment.
  • Find a quiet, private space. Switch your phone to 'do not disturb' if you can and let anyone else in your home know what you're doing to avoid interruptions.
  • Think about where you sit so you can be seen clearly.
  • Have any test results, prescriptions or questions ready.
  • Have a pen and paper handy in case you need to write anything down.

Just click the Waiting room button in the main menu at the top of every page on this website at the time of your appointment.

This button will take you to our virtual waiting room and it will let us know that you've arrived.

You'll be asked if you want to use the audio and video on your device. Click the Allow button.

When your doctor or allied health professional is ready you'll be connected and be able to see them on your screen and hear them.

Yes. We use a simple and secure telehealth software platform called Coviu. Coviu uses end-to-end encryption to keep your conversation private and does not store any patient data.

When you make your appointment our reception team will let you know if the appointment will be through telehealth. If you have a long-standing or regular appointment we will give you a call prior to the day and time to let you know. You can request a telehealth appointment if that's what you prefer.

No. Telehealth may not be right for all healthcare problems. In some cases face-to-face consultations will still be needed and we've made allowances for that. Your doctor, specialist or allied health professional will let you know.

Doctors and allied health professionals are able to choose to bulk-bill or patient bill any COVID-19 telehealth service.

At Bendigo Primary Care Centre, we offer bulk billing for:

* This will be at the discretion of the doctor.

To find out more about bulk billing visit the Get Appointment Ready page.

Patients who are not bulk billed will be issued with a patient account which must be paid on the day. With telehealth, payment can be made over the phone with our reception team immediately after your appointment.

Fees are based on the time you spend with the doctor, the number of issues you discuss and how complex those issues are. Some of our doctors are independent licensees so your fee will be dependent on which doctor you see. If you want more information about your doctor's fee structure please speak with our reception team or with your doctor.