Protecting our community.

BPCC Telehealth

The way we deliver some of our services has changed during the COVID-19 pandemic.

To help protect our healthcare workforce and vulnerable members of our community the Federal Government has expanded telehealth services.

Telehealth has been used successfully to connect people living in remote communities with doctors and specialists for many years. It allows people to have an appointment with a medical practitioner, specialist, mental health or allied health professional using a video calling app on their smart phone, tablet or computer. Audio-only services via telephone may also be used if video is not available.

BPCC Telehealth

With telehealth our medical and allied health teams at Bendigo Primary Care Centre can maintain social distancing requirements and continue to provide much needed medical care and advice to patients.

To get the most out of your telehealth appointment:

  • If you haven't used the video function on your phone or computer have a test run to avoid any hiccups with technology during your appointment.
  • Find a quiet, private space. Switch your phone to 'do not disturb' if you can and let anyone else in your home know what you're doing to avoid interruptions.
  • Think about where you sit so you can be seen clearly.
  • Have any test results, prescriptions or questions ready.
  • Have a pen and paper handy in case you need to write anything down.

Recent changes to telehealth

If you’ve used telehealth services in the last year please be aware that there have been some changes. These changes affect who can use telehealth and how you will be charged for a telehealth appointment.

Current telehealth services are available to all Australians with a Medicare card until 31 December 2021.

To make a telehealth appointment you will need to have seen a doctor, nurse or allied health professional in person at Bendigo Primary Care Centre in the past 12 months*

*This requirement does not apply if you are in lockdown, if you are in quarantine, if you are homeless, for urgent after-hours services or for children under the age of 12 months. Visit Medicare Benefits Schedule Online for more information.

Just click the Waiting room button in the main menu at the top of every page on this website at the time of your appointment.

This button will take you to our virtual waiting room and it will let us know that you've arrived.

You'll be asked if you want to use the audio and video on your device. Click the Allow button.

When your doctor or allied health professional is ready you'll be connected and be able to see them on your screen and hear them.

Yes. We use a simple and secure telehealth software platform called Coviu. Coviu uses end-to-end encryption to keep your conversation private and does not store any patient data.

When you make your appointment our reception team will let you know if the appointment will be through telehealth. If you have a long-standing or regular appointment we will give you a call prior to the day and time to let you know. You can request a telehealth appointment if that's what you prefer.

Telehealth may not be right for all healthcare problems. In some cases face-to-face consultations will still be needed and we've made allowances for that. Your doctor, specialist or allied health professional will let you know.

At the beginning of the COVID-19 pandemic all telehealth appointments were bulk billed. This has now changed.

Now, whether you come in and see us at Bendigo Primary Care Centre or use telehealth you will be billed the same way. That means you may be bulk billed, or you may receive a patient account, depending on your circumstances.

At Bendigo Primary Care Centre, we offer bulk billing for:

Patients at risk of COVID-19 or who are in quarantine may also be bulk billed.

Patients who are not bulk billed will be issued with a patient account which must be paid on the day. Payment can be made over the phone with our reception team immediately after your telehealth appointment.

Your doctor or allied health professional will decide if you are bulk-billed or receive a patient account.

To find out more about our fees and bulk billing visit the Get Appointment Ready page.