We are an appointment-based centre. Our online and phone booking systems makes it easy to book with your preferred doctor, make a booking with the first available doctor or visit as a new patient.
While we do keep a small number of appointments free for on-the-day emergencies it’s still necessary to call and book.
Please let us know if you are calling about a sick child, we will do our best to make sure they are seen as soon as possible.
Please note not all of our doctors are available for online booking.
If you do not see your preferred doctor please call (03) 5441 8622
It’s important to book the right length of time for your appointment so your doctor can give your issue the attention it needs.
Standard appointments are 10, 15 or 20 minutes and designed to discuss a single health issue. If you need to talk about a number of issues, or if your matter is particularly complex, please book a longer appointment.
Longer appointments are necessary for:
If you are unsure speak to our reception team.
Our doctors and reception team do their best to ensure appointments run on time but there are a few things you can do to help with this.
If you are unable to make your appointment please provide us with at least one hour notice so that we can offer your time to someone else.
If you fail to attend an appointment without providing sufficient notice you may be billed for non-attendance.
Fees are based on the time you spend with the doctor, the number of issues you discuss and how complex those issues are.
Some of our doctors are independent licensees so your fee will be dependent on which doctor you see.
Private fees apply for most procedures. If you want more information about your doctor’s fee structure please speak with our reception team or with your doctor.
We offer bulk billing for:
A patient who is bulk billed does not incur any out-of-pocket expenses. Instead, your doctor bills Medicare directly and accepts the Medicare benefit as full payment for their service.
Please bring your Medicare Card and relevant concession card/s along with you to your appointment. If we cannot verify your status you may be charged for your appointment.
Patients who are not bulk billed will be issued with a patient account. Which must be paid on the day.
If you hold a current Medicare card you will be able to claim a portion of your fee back through Medicare. The refund amount is called a Medicare benefit. The portion of the fee you are responsible for is known as your gap payment.
The amount of Medicare benefit you receive is determined by Medicare.
Medicare benefits are paid directly into your bank account. You can claim your Medicare benefit immediately at Bendigo Primary Care Centre when you pay your account. You can also claim through Medicare Online, via the Medicare mobile app or by standard mail.
For more details visit www.humanservices.gov.au/individuals/medicare
Some health funds offer a rebate for some allied health services up to an agreed limit. It’s best to check with your fund before you make your appointment.
Your rebate will be paid directly into your bank account at Bendigo Primary Care Centre when you pay your patient account.
Please bring all private health details including your member card to your appointment.
If you are transferring your care to Bendigo Primary Care Centre your previous clinic will need to release your medical records.
Alternatively you can ask our reception staff to organise the transfer of records if you provide us with a signed Consent to Release form.
Some of our community have very limited or no English language proficiency. To make sure everyone can access our services we offer free interpreters.
TIS National delivers this free service on behalf of the Australian Government and offers access to over 3,000 interpreters in over 160 different languages. For more details visit our Interpreters page or call reception on (03) 5441 8622
We've also added a website translation feature to our site. You'll find it in the top menu on each page. Simply select your preferred language from the drop down list.
Bendigo Primary Care Centre offers high quality education and clinical placement for medical undergraduate students, GP registrars in training and allied health and nursing students.
We are committed to training the future health providers in this region and are indebted to our patients who allow our student learners to be involved in their medical care.
You will be asked for your consent to have a student present in your consultation. You are freely able to deny this request.
All research participation requires patient consent and appropriate ethics approvals. During your appointment you may be asked for consent to be involved in primary health care research. You are freely able to refuse this request.
How to Find Us
We are located at 123 Arnold Street in Bendigo’s health education and research precinct alongside Monash Rural Health, La Trobe University Rural Health School and Bendigo hospital.Find the clinic
The Bendigo-Eaglehawk Number 5 bus runs every 30 minutes on weekdays and stops on Arnold Street directly outside Bendigo Primary Care Centre.
For route map and timetable visit Public Transport Victoria
There is limited free patient parking available on site (including two disabled parking bays). Enter the car park from Arnold Street just past the Rising Sun Hotel and La Trobe University Rural Health School.
There are also two large car parking facilities in easy walking distance.
Waiting for someone who has an appointment?
The Good Loaf Sourdough Bakery & Café is located just behind our centre within the Monash Rural Health Bendigo campus.
Got a question that’s not covered or something you’re concerned about?
Call our reception team
on (03) 5441 8622 and they’ll
be happy to help.